Black Friday: retail maintenance guide

Black Friday marks the start of the busiest time of year for retailers, and although 2020 has been uniquely challenging for the sector, we’ve put together a Black Friday retail maintenance guide to help you get your premises ready for the November-December rush.

With the UK emerging from a second national lockdown on December 2nd and different regions facing different restrictions thereafter, it’s important to understand what you can and cannot do, and to be ready to trade on any days when you are allowed to open.

The continued precautions taken over the course of 2020 to prevent the spread of COVID-19 mean many households have yet to start their Christmas shopping. While some will do so online, we are still likely to see socially distanced crowds on high streets and retail parks in December.

Entrances and Exits

People need to be able to come and go from your premises safely, so give some attention to your entrances and exits, especially if you haven’t already done so in 2020.

It’s a good idea, if possible, to have one door for entering and a different door for exiting, without people having to cross each other’s path – so remember to put the exit adjacent to your tills and checkout lanes.

You might also want to establish a designated queueing area outside your shop, either using physical barriers or markers on the ground, in readiness for any particularly busy days.

Flexible Fitout

It’s good to incorporate some flexibility into your retail fitout, with modular shelving and display units that are easy to reconfigure, so you can adapt to any changes to social distancing.

As an example, the initial two-metre rule was quite quickly lowered to just one metre in shops, where customers who are able to wear a face covering should do so.

Shelves and units that can easily move around to create more or less space will not only benefit you during these current Coronavirus times, but also in future years so you can show off your products in the best light on Black Friday and in the run-up to Christmas.

Reliable Roofs

Finally, Black Friday also signals the start of the worst weather of the year as we move through autumn and into winter – so get retail roofs checked for any signs of leaks or damage.

A minor repair can protect against all kinds of risks, from a collapsed ceiling to water damaged products, and it’s important for the safety of your staff and customers too.


If the events of this year have forced you to delay your usual planned maintenance or building fabric checks, contact hebs Group immediately on 0151 2360707 and we can schedule an inspection as soon as possible.

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