The difference between soft and hard facilities management

Building maintenance contractors focus on both soft and hard facilities management practices in order to ensure a business is fully operational. They provide a wide array of services that include cleaning, electrical testing, plumbing, air conditioning installation and testing. 

All of these facilities management services can be performed by either staff or subcontractors depending upon how the task is best completed with regards to time constraints or budgetary limitations.  

Most organizations have a specific requirement for each, but what exactly is the difference between soft and hard facilities management? 


Soft Facilities Management 

Soft FM focuses on long-term maintenance while hard FM typically consists of more short-term projects. Soft FM and temporary fixes can be done by in-house staff to improve the security and wellbeing of employees – making it a more efficient, pleasant environment to work in. 

Examples of Soft Facilities Management are:

  • Landscaping
  • Decorating
  • Cleaning
  • Property security
  • Waste management
  • Catering services 
  • Car parking
  • Pest control 


Hard Facilities Management 

On the other hand, hard FM is all about quickly resolving issues that potentially threaten public health and safety, or impact operations. 

Under these circumstances, businesses require contractors who have professional training and experience with machinery, tools, and equipment used for bigger repairs and more complex jobs. 

Examples of Hard Facilities Management are:



Ultimately, the difference between soft and hard facilities management services lies in building fabric. Hard FM is typically thought to be more ‘traditional’ in terms of property maintenance whilst soft FM is developed out of minor corporate needs. 

Either way, both types focus on energy efficiency, cost savings, indoor environmental quality (IEQ), improving productivity and regulatory compliance.      

Here at hebs Group, we have a dedicated team of experienced and skilled building maintenance contractors who always deliver efficient facility management solutions to each and every one of our clients. Call us on 0151 2360707 for more information. 

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